Terms & Conditions

Last Updated: 02/27/2025

1. Live Arrival Guarantee

We guarantee that all reptiles will arrive alive and in good health, provided the following conditions are met:

  • The customer must be present to receive the package upon the first delivery attempt.
  • Temperatures at the destination and shipping location must be within a safe range (typically 60°F–90°F).
  • Any issues with the shipment must be reported within one hour of delivery, with clear photos of the animal and the packaging.

Failure to meet these conditions voids our live arrival guarantee.

2. Shipping & Delivery

  • We ship via overnight shipping only (e.g., FedEx Priority Overnight).
  • Orders are shipped Monday-Wednesday to avoid weekend delays.
  • We may delay shipping due to extreme weather or other unforeseen conditions.
  • Customers will receive tracking information once their order has been processed.

3. Health Guarantee

  • We guarantee that the reptile is healthy upon arrival.
  • We do not cover health issues that arise due to improper husbandry, handling, or environmental conditions after arrival.
  • Customers are responsible for properly setting up their reptile’s enclosure before arrival.

4. Sexing Policy

  • While we do our best to determine the sex of reptiles, sex is not 100% guaranteed unless specifically stated.

5. Returns & Refunds

  • Due to the nature of live animals, all sales are final.
  • We do not accept returns or offer refunds once a reptile has been shipped, except in cases where our live arrival guarantee applies.
  • In the rare event of a DOA (Dead on Arrival), we may offer a replacement or store credit, but refunds are not guaranteed.

6. Responsibility of the Buyer

  • It is the buyer's responsibility to know their local and state laws regarding reptile ownership.
  • We will not be held responsible for confiscation due to illegal ownership.
  • The buyer must provide proper care, including appropriate housing, diet, and handling.

7. Cancellations

  • Orders canceled before shipping may be subject to a restocking fee of up to 20%.
  • Once an order has shipped, it cannot be canceled.

8. Legal Disclaimer

By purchasing from us, the buyer agrees to all terms and conditions listed above. We reserve the right to refuse service to anyone at our discretion.